48HourPrint.com is a leading online provider of award-winning printing and mailing services for small businesses, graphic designers, and nonprofit organizations throughout the United States and Canada. They offer 40 print products for your marketing needs – from postcards, business cards and brochures to newsletters, catalogs, door hangers, bumper stickers, magnets and more. This video will a provide brief overview demonstrating how quick and easy it can be to order online printing services from a leading online print services company.
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9/23/2011
Business Card Printing from 48HourPrint.com
48HourPrint.com is the most popular online printing services in the United States. With corporate headquarters in Boston, Massachusetts, and printing facilities in Cleveland, Ohio and Phoenix, Arizona, 48HourPrint.com is able to deliver products and services nationwide. Our online capabilities include one-step re-orders, saved shipping addresses and payment methods, order upgrades, and group accounts with multiple users. You are able to fully manage your orders and preferences simply by logging in.
Online Printing Services from 48HourPrint.com
If you need anything printed, please check out 48HourPrint for great quality, fast delivery and affordable prices.
9/09/2011
48HourPrint.com Announces Buying Power Program For Print Buyers International Members http://ping.fm/ckSjN
4/08/2011
2/27/2011
2/11/2011
2/10/2011
2/04/2011
2/03/2011
2/02/2011
2/01/2011
The Benefits of Caller ID and Voice Mail
Cellular phones are convenient for those on a busy scheudle, whether for business or private use. They provide a means for you to talk with family or pals when emergencies occur or when you want a question quickly answered. To go enjoy additional benefits from your cellular telephone, you need to set up the voicemail and caller ID features and capabilities. These two features often come standard on most new mobile phones as they can offer an effecient way to capture missed calls and / or avoid unwelcome calls on your telephone.
Voicemail Benefits. Voicemail on a cellular telephone is the moder equivalent to an answering machine, except without the machine and recording cassettes!
It can be configured on your cellular telephone with your own personal message or with an automated message. Voicemail enables your callers to leave messages if you're unavailable to respond to the call or if you are on the line with someone else.
Voicemail will even take messages for you if you lose all of your battery power.
Check Voicemail from Anywhere. Just about all cell-phone plans enable you to access your voicemail from anywhere, even from another phone ( land line or cordless ) at your home or away at a hotel or while on vacation.
Also, most voicemail plans permit unlimited access to voicemail even though you are out of your network.
Caller ID Benefits Caller ID permits you to save time and money by giving you a strategy to avoid unwelcome calls and to see who's calling and to ascertain if it's a significant call or not. With caller ID, you can see the name and number of the individual that is on the line before replying to the call. The screen will sometimes show a name or telephone number, or both. It'll also show a caller that can't be identified in which it may be an individual number or that of a telemarketer.
If you see that it is a number you don't recognise, you can simply not answer the call and have them leave a message on your voicemail if it is something vital. Furthermore, with voicemail and caller ID, you can cut down on your stress level about who could be calling. You can turn your ringer off or turm down the volume while dining or if you happen be out for the evening and know you can check voicemail messages later.
You now do not need to be worried about calls interrupting your meal, entertainment or fun. You may be able to purchase mobile phones with plans that utilize
Most will be able find great deals online or at their local mall.
Voicemail Benefits. Voicemail on a cellular telephone is the moder equivalent to an answering machine, except without the machine and recording cassettes!
It can be configured on your cellular telephone with your own personal message or with an automated message. Voicemail enables your callers to leave messages if you're unavailable to respond to the call or if you are on the line with someone else.
Voicemail will even take messages for you if you lose all of your battery power.
Check Voicemail from Anywhere. Just about all cell-phone plans enable you to access your voicemail from anywhere, even from another phone ( land line or cordless ) at your home or away at a hotel or while on vacation.
Also, most voicemail plans permit unlimited access to voicemail even though you are out of your network.
Caller ID Benefits Caller ID permits you to save time and money by giving you a strategy to avoid unwelcome calls and to see who's calling and to ascertain if it's a significant call or not. With caller ID, you can see the name and number of the individual that is on the line before replying to the call. The screen will sometimes show a name or telephone number, or both. It'll also show a caller that can't be identified in which it may be an individual number or that of a telemarketer.
If you see that it is a number you don't recognise, you can simply not answer the call and have them leave a message on your voicemail if it is something vital. Furthermore, with voicemail and caller ID, you can cut down on your stress level about who could be calling. You can turn your ringer off or turm down the volume while dining or if you happen be out for the evening and know you can check voicemail messages later.
You now do not need to be worried about calls interrupting your meal, entertainment or fun. You may be able to purchase mobile phones with plans that utilize
Most will be able find great deals online or at their local mall.
1/25/2011
Managed IT Services Leader Launches Facebook Business Page
SysArc Launches Facebook Business Page. Get connected at: http://ping.fm/veTau
11/11/2010
Seeking New Members for my BNI Group
Seeks professional for my sales opportunity referral group. We meet in Gaithersburg, MD on Wednesday's at 11:30http://ping.fm/TJAW6
10/05/2010
The Benefits of Managed IT Services
This article discusses some of the many benefits a company may realize when their outsource the management, support and maintenance of their IT infrastructure to a Managed Service Provider (MSP).
10/04/2010
9/27/2010
Jim Eglin is Attending The Smith Growth Partners Webinar
Jim Eglin is attending the Smith Growth Partners Webinar. See http://ping.fm/fFgGn for more details.
9/08/2010
7/15/2010
7/12/2010
Cloud Computing Options
Cloud computing is one of the latest buzzwords coming out of the technology industry that has many people scratching their heads and wondering if this is something they should implement within their business.
In simple terms, cloud computing is a solution that consists of accessing applications through the Internet versus an internal network server that is physically located in your office.
Popular examples of cloud computing include hosted email, online data backup, software-as-a-service (SaaS) and hosted IP based phone service (hosted VoIP).
A complete cloud computing environment entails the outsourcing all of your network servers and associated applications to a third-party data center where another company has the responsibility for the maintenance and up-time of your technical infrastructure.
The main benefit of cloud computing includes a lower total cost of ownership that results from the more efficient utilization of technology. For example, though the use of virtualization technology, a number of servers may be consolidated into one physical server—resulting in reduced cost as well as providing enhanced support capabilities via centralized management.
Another benefit is the increased availability of faster internet bandwidth speeds offering your staff performance that is similar to an internal network.
In summary, cloud computing can eliminate the need to purchase new servers, provide built-in disaster recovery, reduce power consumption, eliminate maintenance costs, as well even free up office space. In addition, your Information Technology (IT) support staff will be able to focus more time and efforts on ensuring the delivery of your core service offerings.
Some of the concerns we hear from clients with this solution involves considerations around data security, reliance on internet service up-time, bandwidth performance, maintenance and support as well as vendor management.
However, we still believe that cloud computing is a viable solution that is definitely worth further consideration.
In simple terms, cloud computing is a solution that consists of accessing applications through the Internet versus an internal network server that is physically located in your office.
Popular examples of cloud computing include hosted email, online data backup, software-as-a-service (SaaS) and hosted IP based phone service (hosted VoIP).
A complete cloud computing environment entails the outsourcing all of your network servers and associated applications to a third-party data center where another company has the responsibility for the maintenance and up-time of your technical infrastructure.
The main benefit of cloud computing includes a lower total cost of ownership that results from the more efficient utilization of technology. For example, though the use of virtualization technology, a number of servers may be consolidated into one physical server—resulting in reduced cost as well as providing enhanced support capabilities via centralized management.
Another benefit is the increased availability of faster internet bandwidth speeds offering your staff performance that is similar to an internal network.
In summary, cloud computing can eliminate the need to purchase new servers, provide built-in disaster recovery, reduce power consumption, eliminate maintenance costs, as well even free up office space. In addition, your Information Technology (IT) support staff will be able to focus more time and efforts on ensuring the delivery of your core service offerings.
Some of the concerns we hear from clients with this solution involves considerations around data security, reliance on internet service up-time, bandwidth performance, maintenance and support as well as vendor management.
However, we still believe that cloud computing is a viable solution that is definitely worth further consideration.
7/06/2010
IT Support Services Executive Profile
Mr. Eglin has over twenty-five years experience driving substantial revenue growth and profitability for technology products and professional services.
Prior to joining the SysArc team, he was the Vice-President of Sales and Marketing for Legal Advantage, LLC–one of the Top 5 Legal Process Outsourcing providers in the world.
Before expanding Legal Advantage, LLC, Mr. Eglin was the Co-Founder/Owner of Digital Documents, LLC—one of the nation’s quickly growing and largest providers of document scanning services and solutions.
Prior to Digital Documents, LLC, Mr. Eglin was the General Manager of Strategic Technologies and Manager of Strategic Accounts with Oracle Corporation.
For the first dozen years of his career, Mr. Eglin was a recognized expert in the utilization of advanced technology products and services to support some of the largest, most visible and complex document management projects within the litigation support industry.
SysArc is the preferred provider for Information Technology support and computer network services by small and mid-sized businesses throughout the Northern Virginia, Maryland and Washington, DC Metro area.
Since 2004, SysArc has assisted hundreds of companies from more than 20 industry verticals to leverage their investments in technology by providing responsive yet affordable IT support services that consistently lead to reduced costs, improved infrastructure stability and enhanced employee satisfaction with their daily use of technology.
Our team of Network Support Services professional and certified computer support staff are helpful and responsive and each possess the technical and subject-matter expertise to effectively and efficiently maintain, monitor, manage, support and repair your network, desktops and entire computing environment.
Contact us to today to learn why the most successful companies count on SysArc as their Information Technology support partner.
Prior to joining the SysArc team, he was the Vice-President of Sales and Marketing for Legal Advantage, LLC–one of the Top 5 Legal Process Outsourcing providers in the world.
Before expanding Legal Advantage, LLC, Mr. Eglin was the Co-Founder/Owner of Digital Documents, LLC—one of the nation’s quickly growing and largest providers of document scanning services and solutions.
Prior to Digital Documents, LLC, Mr. Eglin was the General Manager of Strategic Technologies and Manager of Strategic Accounts with Oracle Corporation.
For the first dozen years of his career, Mr. Eglin was a recognized expert in the utilization of advanced technology products and services to support some of the largest, most visible and complex document management projects within the litigation support industry.
SysArc is the preferred provider for Information Technology support and computer network services by small and mid-sized businesses throughout the Northern Virginia, Maryland and Washington, DC Metro area.
Since 2004, SysArc has assisted hundreds of companies from more than 20 industry verticals to leverage their investments in technology by providing responsive yet affordable IT support services that consistently lead to reduced costs, improved infrastructure stability and enhanced employee satisfaction with their daily use of technology.
Our team of Network Support Services professional and certified computer support staff are helpful and responsive and each possess the technical and subject-matter expertise to effectively and efficiently maintain, monitor, manage, support and repair your network, desktops and entire computing environment.
Contact us to today to learn why the most successful companies count on SysArc as their Information Technology support partner.
6/09/2010
SysArc Selected to Provide IT Support Services to National Conference Management Company
National Conference Management Services Provider Selects SysArc for IT Support Services. Please see http://ping.fm/33xcG For additional information about SysArc, please be sure to see one of of many profiles currently available on the Internet
National Conference Management Company Picks SysArc for Information Technology Support
SysArc will Support, Manage and Maintain all Servers, Desktops and Mobile Devices
SysArc is pleased to announce that it has received a contract to provide a wide range of Information Technology (IT) services and solutions to help this quickly growing provider of conference management services that supports the federal government and the private sector.
SysArc will provide computer and technical services, deploy their support tools and applications as well as offer technology and business consulting to ensure the continual uptime and optimization of this organization's substantial investments in infrastructure and technology.
Under this all-inclusive and fixed-price contract, the company will receive server, desktop and end-user support via SysArc's Network Operations Center that includes; Proactive Technology Management, Reactive Support Services, Network Administration, Technology Consulting and Professional Services.
SysArc’s Chief Operations Officer Tim Brennan remarked, "We are pleased that another industry leading company has decided to place their confidence in our abilities. The completeness and thoroughness of our service offering continues to resonant with our prospects and clients."
SysArc Partner James Eglin commented “Like many others, this organization was frustrated with the level of support and service they were receiving from their current computer support provider. In addition, they were concerned about this vendor’s inability to scale and grow as the business continued to expand. After reviewing our standard service and solution offering, our value proposition-as well as the deficiencies of the previous vendor-became very quickly apparent."
About SysArc:
SysArc provides expert technical services and Information Technology solutions needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer network support and business and technology consulting services. Our services and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness.
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
800.699.0925
http://www.sysarc.com
SysArc is pleased to announce that it has received a contract to provide a wide range of Information Technology (IT) services and solutions to help this quickly growing provider of conference management services that supports the federal government and the private sector.
SysArc will provide computer and technical services, deploy their support tools and applications as well as offer technology and business consulting to ensure the continual uptime and optimization of this organization's substantial investments in infrastructure and technology.
Under this all-inclusive and fixed-price contract, the company will receive server, desktop and end-user support via SysArc's Network Operations Center that includes; Proactive Technology Management, Reactive Support Services, Network Administration, Technology Consulting and Professional Services.
SysArc’s Chief Operations Officer Tim Brennan remarked, "We are pleased that another industry leading company has decided to place their confidence in our abilities. The completeness and thoroughness of our service offering continues to resonant with our prospects and clients."
SysArc Partner James Eglin commented “Like many others, this organization was frustrated with the level of support and service they were receiving from their current computer support provider. In addition, they were concerned about this vendor’s inability to scale and grow as the business continued to expand. After reviewing our standard service and solution offering, our value proposition-as well as the deficiencies of the previous vendor-became very quickly apparent."
About SysArc:
SysArc provides expert technical services and Information Technology solutions needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer network support and business and technology consulting services. Our services and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness.
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
800.699.0925
http://www.sysarc.com
6/07/2010
Association Chooses SysArc for IT Support Services
SysArc is pleased to announce that it has received a contract to provide Managed Infrastructure support software, ongoing maintenance and support in addition to business and technology consulting to this quickly growing Washington, DC Association.
Under this Fixed-Price contract, SysArc will provide computer and infrastructure support, software and reporting to ensure the optimization, up-time and overall security for all servers, desktops and devices.
The association will receive technical support via SysArc's Network Operations Center and Infrastructure Support Framework to include Proactive Technology Management, Reactive Support Services, Network Administration as well as continual Technology and Business Consulting. In addition, several advanced technologies will be deployed to help ensure continued business process improvement and that any support issues may be efficiently and effectively resolved. The support services will draw upon and leverage SysArc’s six years of technical and business experience assisting small and mid-sized companies throughout the Washington, DC area.
SysArc’s Director of Operations Tim Brennan commented, "We are very excited that another Association has selected us as their trusted partner. We will continue to leverage our deep industry experience and knowledge, as well as our substantial investments in people, technology and processes to provide this client with the highest possible levels of computer support and customer service."
SysArc Partner James Eglin stated that, "We are proud that this award further solidifies our organization as the preferred provider of Information Technology services within our marketplace. Furthermore, it is interesting to note that this client had been using the services of another IT support provider for many years, and once they became familiar with our comprehensive and value-based offering, they immediately made a switch even before their existing contract expired!"
Under this Fixed-Price contract, SysArc will provide computer and infrastructure support, software and reporting to ensure the optimization, up-time and overall security for all servers, desktops and devices.
The association will receive technical support via SysArc's Network Operations Center and Infrastructure Support Framework to include Proactive Technology Management, Reactive Support Services, Network Administration as well as continual Technology and Business Consulting. In addition, several advanced technologies will be deployed to help ensure continued business process improvement and that any support issues may be efficiently and effectively resolved. The support services will draw upon and leverage SysArc’s six years of technical and business experience assisting small and mid-sized companies throughout the Washington, DC area.
SysArc’s Director of Operations Tim Brennan commented, "We are very excited that another Association has selected us as their trusted partner. We will continue to leverage our deep industry experience and knowledge, as well as our substantial investments in people, technology and processes to provide this client with the highest possible levels of computer support and customer service."
SysArc Partner James Eglin stated that, "We are proud that this award further solidifies our organization as the preferred provider of Information Technology services within our marketplace. Furthermore, it is interesting to note that this client had been using the services of another IT support provider for many years, and once they became familiar with our comprehensive and value-based offering, they immediately made a switch even before their existing contract expired!"
5/26/2010
SysArc Awarded Another IT Support Contract
SysArc awarded IT Support contract. See http://ping.fm/KNFQV For additional information about some of our other recent IT support contract awards, please be sure to read some of the many online postings and announcements.
5/03/2010
Network Support Leader Updates Website
We have updated our website at http://www.sysarc.com - A few cosmetic changes, but lots of very powerful technology behind the scenes. Also, please run a query in Google to learn more about some of the many things we are doing to solidify our position as the preferred provider of network support services to organizations throughout Maryland, Virginia and Washington, DC.
4/27/2010
3/30/2010
2/18/2010
Free White Paper-The Latest in Online Data Backup and Protection
Download our Free Online Data Backup White Paper at: http://ping.fm/hlJ6C
2/15/2010
2/11/2010
Computer Support Service Options for SMB's in the Washington DC Area
The recent economic turmoil has put tremendous pressure on organizations to explore ways to reduce costs across all areas of their business—and IT is no exception.
Although most companies have implemented some level of technology to improve staff productivity, the cost of maintaining and supporting computer systems and ensuring continual end-user satisfaction can be significant.
Fortunately, there are now attractive alternatives for small and mid-size businesses (SMB) to significantly reduce their IT budgets while simultaneously improving the uptime, effectiveness and satisfaction of their investments in computers and technology.
SMB’s are typically limited to three types of models to manage and support their computers.
The first model is to invest and build out an internal IT Department. This option is by far the most costly to setup and maintain. Most organizations will need to budget about $120,000 for just a single IT support professional. In the Washington DC marketplace, an experienced senior tech will command an annual salary of $80,000-$100,000. With benefits ($10,000), overhead ($5,000), training ($5,000), recruiter fees ($15,000) and required software tools and equipment ($10,000)—these costs quickly grow. Given the high demand for quality IT staff in our area, finding, managing, retaining and developing your technical person can be a difficult and time consuming process. Furthermore, based on industry standard turnover rates for IT staff, you will need to restart your recruitment process every two years!
Another alternative is to outsource the support of your IT department to a sole proprietor or independent IT consultant. This initially attractive low cost alternative can actually be very difficult to make successful. However, these individuals can easily be found online, or through a referral from a friend or colleague.
Their resumes may contain many industry “buzz words” but their experience and skills are often focused on just a few technologies. More importantly, their limited resources do not allow them to scale to the cyclical needs of your business and they have few resources to respond to the ongoing demands of more than one account at one time. Furthermore, almost all have not made the substantial investment in system management tools and applications and are therefore unable to offer Service Level Agreements (SLA’s). As such, you should be prepared to churn through several people before securing the one you feel can adequately support your business.
A final alternative is to outsource your needs to a dedicated IT Support company or Managed Services Provider (MSP). This option will save you 30-50% of the cost of the in-house model yet you will receive higher levels of service and response than either of the other support models.
There are many variations on this model and you need to be diligent in selecting a partner that has a comprehensive service offering that can respond to your varied IT support needs and requirements.
SysArc recommends selecting a company that offers fixed-fee pricing, utilizes a team of IT professionals that each perform specialized tasks and roles, has staff members with multiple technical certifications, leverages industry leading technologies to effectively manage your environment, has documented best practices processes and procedures, performs regularly scheduled onsite visits combined with unlimited remote support as well as a trusted partner that can recommend and successfully implement new technology in support of your business goals and objectives.
Although most companies have implemented some level of technology to improve staff productivity, the cost of maintaining and supporting computer systems and ensuring continual end-user satisfaction can be significant.
Fortunately, there are now attractive alternatives for small and mid-size businesses (SMB) to significantly reduce their IT budgets while simultaneously improving the uptime, effectiveness and satisfaction of their investments in computers and technology.
SMB’s are typically limited to three types of models to manage and support their computers.
The first model is to invest and build out an internal IT Department. This option is by far the most costly to setup and maintain. Most organizations will need to budget about $120,000 for just a single IT support professional. In the Washington DC marketplace, an experienced senior tech will command an annual salary of $80,000-$100,000. With benefits ($10,000), overhead ($5,000), training ($5,000), recruiter fees ($15,000) and required software tools and equipment ($10,000)—these costs quickly grow. Given the high demand for quality IT staff in our area, finding, managing, retaining and developing your technical person can be a difficult and time consuming process. Furthermore, based on industry standard turnover rates for IT staff, you will need to restart your recruitment process every two years!
Another alternative is to outsource the support of your IT department to a sole proprietor or independent IT consultant. This initially attractive low cost alternative can actually be very difficult to make successful. However, these individuals can easily be found online, or through a referral from a friend or colleague.
Their resumes may contain many industry “buzz words” but their experience and skills are often focused on just a few technologies. More importantly, their limited resources do not allow them to scale to the cyclical needs of your business and they have few resources to respond to the ongoing demands of more than one account at one time. Furthermore, almost all have not made the substantial investment in system management tools and applications and are therefore unable to offer Service Level Agreements (SLA’s). As such, you should be prepared to churn through several people before securing the one you feel can adequately support your business.
A final alternative is to outsource your needs to a dedicated IT Support company or Managed Services Provider (MSP). This option will save you 30-50% of the cost of the in-house model yet you will receive higher levels of service and response than either of the other support models.
There are many variations on this model and you need to be diligent in selecting a partner that has a comprehensive service offering that can respond to your varied IT support needs and requirements.
SysArc recommends selecting a company that offers fixed-fee pricing, utilizes a team of IT professionals that each perform specialized tasks and roles, has staff members with multiple technical certifications, leverages industry leading technologies to effectively manage your environment, has documented best practices processes and procedures, performs regularly scheduled onsite visits combined with unlimited remote support as well as a trusted partner that can recommend and successfully implement new technology in support of your business goals and objectives.
SysArc Publishes Ferbruary 2010 Newsletter
SysArc, Inc. publishes our February 2010 Newsletter that highlights some of our recent events and accomplishments.
2/10/2010
The Latest Options for IT Support Services in the DC Metro Area
Options for IT Support Services. http://ping.fm/8hFsa. A brief overview of some of the current options for IT support services that are available to SMB's in the Washington, DC metro area.
2/08/2010
Manged Services Provider Continues Expansion
A leading DC Association Selects SysArc for Managed Services. See http://ping.fm/Awy8B
2/02/2010
SysArc's Unique Value Proposition to Companies in MD, VA and DC
We offer a unique combination of people, process and technology to support the computer and IT needs of our clients.
Our Septemenber Newsletter has been Posted
Be sure to read the SysArc Report to stay current with all of our recent happenings and updates.
1/27/2010
James Eglin Interview on Who Hub
James Eglin, Partner with SysArc, was recently interviewed on the industry leading site WhoHub.
1/22/2010
1/12/2010
James Eglin with SysArc Added to WeFollow
Just added myself to the http://wefollow.com twitter directory under: rockville_md technology computers networking info businessownerjavascript:void(0)
12/14/2009
12/11/2009
SysArc Seeks Additional Technical Talent
SysArc, Inc. is seeking another Network Engineer for our expanding IT support company with locations in Northern Virginia, Maryland and Washington, DC.
IT Services Manager Job Opening
SysArc is currently seeking a highly skilled service manager with the drive and determination to help us support our client base. This position reports to our Director of Technical Services. We are looking for an individual who is a problem-solver and has a proven track record of managing a technical team to successfully address challenging user computing issues, and is accustomed to maintaining technical staffing levels, training and certification requirements, problem management and resolution processes and customer satisfaction via strict SLA management. If you have the experience and the desire, we'd like to talk to you.
Our service manager is responsible for maintaining customer uptime and improving their computing experiences through managing our technical staff’s effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will directly supervise our service desk and staff, onboard new customers, run and manage technical projects, provide customer service support, analyze trends in customer inquiries/requests for assistance, recommend improvements in overall service levels and monitor staff performance. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include managing a structured problem management and resolution process to remediate customer problems within established SLAs, and involves working with other resources and vendors to deliver effective support services.
Job duties include utilizing our professional services automation (PSA) solution to manage technical support services and collaborate and work with other management, staff and vendor support resources to ensure effective, efficient service delivery to customers. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing management and strategy meetings and preparing and presenting service reports to management regularly.
Minimum Skills Required:
• Minimum three years service dispatch experience
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with customers, staff and vendors
• Passion for teamwork, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Management of human resources to meet organizational goals for service excellence
• Administrator of established company policies
• Analysis of service delivery business unit data to seek improvements in efficiency and productivity
• Heavy follow-up and follow-through
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume and salary history. Please visit our site at http://www.sysarc.com to learn more our company and IT support offerings.
Our service manager is responsible for maintaining customer uptime and improving their computing experiences through managing our technical staff’s effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will directly supervise our service desk and staff, onboard new customers, run and manage technical projects, provide customer service support, analyze trends in customer inquiries/requests for assistance, recommend improvements in overall service levels and monitor staff performance. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include managing a structured problem management and resolution process to remediate customer problems within established SLAs, and involves working with other resources and vendors to deliver effective support services.
Job duties include utilizing our professional services automation (PSA) solution to manage technical support services and collaborate and work with other management, staff and vendor support resources to ensure effective, efficient service delivery to customers. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing management and strategy meetings and preparing and presenting service reports to management regularly.
Minimum Skills Required:
• Minimum three years service dispatch experience
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with customers, staff and vendors
• Passion for teamwork, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Management of human resources to meet organizational goals for service excellence
• Administrator of established company policies
• Analysis of service delivery business unit data to seek improvements in efficiency and productivity
• Heavy follow-up and follow-through
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume and salary history. Please visit our site at http://www.sysarc.com to learn more our company and IT support offerings.
12/02/2009
SysArc Reviews Windows 7
SysArc reviews Windows 7. Please be sure to check back often for additional technical reviews and advice.
Windows 7 Review
Now that Windows 7 has been officially released and available, we are often asked if this new operating system should be installed on existing PC’s, or whether it should order it with any new PC’s that are purchased. Based on the debacle with Vista, many organizations are understandably skeptical of another new OS from Microsoft. Prior to the release of Windows 7, our recommendation was that organizations refrain from installing Vista and remain with XP as long as possible.
So far, it seems that Microsoft has gotten it right with Windows 7. The product was quietly in beta testing for many months with a broad range of customers and partners to help ensure that the public launch would not be a repeat of what occurred with Vista. All of the major 3rd party developers seem to have updated their drivers and applications to work with Windows 7 and the performance and security improvements are operating as advertised.
However, we have discovered one of the versions of Symantec Endpoint anti-virus does not play well with Windows 7. As such, we had to reformat drives and reinstall all data and applications with a later version in order for the machine to properly operate. So far, this is the only glitch we have experienced. There may be more, but all indications are that we (and our clients) will not experience anything close the issues and problems experienced with Vista’s release two years ago.
From the internal testing we have done with several customers, as well as what we have heard from the industry critics and press, most organizations should have very few if any issues migrating to Windows 7.
However, there may not be a compelling business reason to immediately migrate all of your users to Windows 7, but any new machines implemented in your environment should have Windows 7 installed.
After a brief trail period of a couple of months, your organization should migrate all users to the new OS as it typically makes sense to standardize on one desktop operating system. This standardization can help reduce the maintenance and administrative costs associated with managing 2 or 3 different versions.
So far, it seems that Microsoft has gotten it right with Windows 7. The product was quietly in beta testing for many months with a broad range of customers and partners to help ensure that the public launch would not be a repeat of what occurred with Vista. All of the major 3rd party developers seem to have updated their drivers and applications to work with Windows 7 and the performance and security improvements are operating as advertised.
However, we have discovered one of the versions of Symantec Endpoint anti-virus does not play well with Windows 7. As such, we had to reformat drives and reinstall all data and applications with a later version in order for the machine to properly operate. So far, this is the only glitch we have experienced. There may be more, but all indications are that we (and our clients) will not experience anything close the issues and problems experienced with Vista’s release two years ago.
From the internal testing we have done with several customers, as well as what we have heard from the industry critics and press, most organizations should have very few if any issues migrating to Windows 7.
However, there may not be a compelling business reason to immediately migrate all of your users to Windows 7, but any new machines implemented in your environment should have Windows 7 installed.
After a brief trail period of a couple of months, your organization should migrate all users to the new OS as it typically makes sense to standardize on one desktop operating system. This standardization can help reduce the maintenance and administrative costs associated with managing 2 or 3 different versions.
11/16/2009
SysArc's October Newsletter has Been Published
Be sure to subscribe to our Newsletter to stay current with all of the great happenings at SysArc.
10/27/2009
SysArc Adds Another Senior Computer Support Expert to Our Team
SysArc is pleased to announce that we have added another talented computer support professional to our expanding team of technology experts.
In order to support our quickly growing customer base, SysArc is pleased to announce that we have added another talented member to our team.
Shea has over ten years of experience in large scale VMware, Windows and Red Hat Enterprise Linux Server and Windows Desktop implementation and systems administration experience. He is a veteran of the United States Navy and earned his Bachelor of Science Degree in Information Technology Management and Master of Science Degree in Educational and Instructional Technology through National University in San Diego, CA. He is MCSE, CCNA, CompTIA Linux +, MCDBA, and MCSA certified. He briefly considered becoming an RN Nurse Practitioner, but based upon the recommendation of family and a great US Navy career counselor, Shea decided to pursue a career centered on Technology.
He left the United States Navy and worked for such large enterprise's as AGFA Healthcare, Baptist Health South Florida, Blackboard, Teleflex, and Department of the Army.
Shea also volunteer's at local homeless shelters and teaches part-time CompTIA Linux + and MCSE classes at local community colleges.
Shea lives with his wife in Brentwood, MD and enjoys Mixed Martial Arts, Boxing, traveling and nature survivalist meet-ups.
In order to support our quickly growing customer base, SysArc is pleased to announce that we have added another talented member to our team.
Shea has over ten years of experience in large scale VMware, Windows and Red Hat Enterprise Linux Server and Windows Desktop implementation and systems administration experience. He is a veteran of the United States Navy and earned his Bachelor of Science Degree in Information Technology Management and Master of Science Degree in Educational and Instructional Technology through National University in San Diego, CA. He is MCSE, CCNA, CompTIA Linux +, MCDBA, and MCSA certified. He briefly considered becoming an RN Nurse Practitioner, but based upon the recommendation of family and a great US Navy career counselor, Shea decided to pursue a career centered on Technology.
He left the United States Navy and worked for such large enterprise's as AGFA Healthcare, Baptist Health South Florida, Blackboard, Teleflex, and Department of the Army.
Shea also volunteer's at local homeless shelters and teaches part-time CompTIA Linux + and MCSE classes at local community colleges.
Shea lives with his wife in Brentwood, MD and enjoys Mixed Martial Arts, Boxing, traveling and nature survivalist meet-ups.
10/26/2009
SysArc Continues Adding IT Talent
We added another member to our team, please see http://ping.fm/jS2bJ
10/20/2009
SysArc-The Preferred Provider of Technical and Network Suppport Services
SysArc adds over a dozen new computer support clients. Please see http://ping.fm/7t7Od for details.
10/16/2009
SysArc Client Promises
As a SysArc client, we will make the following promises and commitments:
Your network and computer support staff and technical services team will be friendly, professional, helpful and proactive in all our actions.
Our onsite and remote support staff will be knowledgeable and skilled and will have what YOU need, when YOU need it.
Providing the best computer support service, managed services and network support will be our TOP priority.
We will support and serve you memorably, lead by example, practice what we preach, and will be committed to earn your loyalty.
Your technical support team and IT Manager will view service as an opportunity and a priority, not a job function and will be available when they are needed.
SysArc will be easy to do business with and we will always do what we promise.
We will maintain great attitudes toward service, think long-term in all of our endeavors and always keep you informed as we progress.
We will help grow YOUR business and we will take as much pride in your business as you do.
Your IT Manager and technical support staff will provide prompt service and will always respond as quickly as possible.
SysArc will continue to be on the leading edge of technology and will become your trusted and expert technology and computer support advisor and partner and we will collaborate with you every step of the way.
We will earn your loyalty with quality and value.
We will cultivate relationships by paying attention to YOUR individual business and technical support needs and interests.
SysArc will use CREATIVITY and VALUE to differentiate and dominate our marketplace.
Your network and computer support staff and technical services team will be friendly, professional, helpful and proactive in all our actions.
Our onsite and remote support staff will be knowledgeable and skilled and will have what YOU need, when YOU need it.
Providing the best computer support service, managed services and network support will be our TOP priority.
We will support and serve you memorably, lead by example, practice what we preach, and will be committed to earn your loyalty.
Your technical support team and IT Manager will view service as an opportunity and a priority, not a job function and will be available when they are needed.
SysArc will be easy to do business with and we will always do what we promise.
We will maintain great attitudes toward service, think long-term in all of our endeavors and always keep you informed as we progress.
We will help grow YOUR business and we will take as much pride in your business as you do.
Your IT Manager and technical support staff will provide prompt service and will always respond as quickly as possible.
SysArc will continue to be on the leading edge of technology and will become your trusted and expert technology and computer support advisor and partner and we will collaborate with you every step of the way.
We will earn your loyalty with quality and value.
We will cultivate relationships by paying attention to YOUR individual business and technical support needs and interests.
SysArc will use CREATIVITY and VALUE to differentiate and dominate our marketplace.
10/13/2009
We are Sponsoring The Microsoft Government Contractor Summit
SysArc Sponsors Microsoft Government Contractor Summit http://ping.fm/ImGZF
10/05/2009
James Eglin-Interviewed in Industry Leading Publication
James Eglin is flattered that he will be profiled in a leading business publication that tracks the "business world's major players". Past profiles have included Jeffery Immelt, Richard Branson, Steve Ballmer and Ratan Tata.
Swine Flu Readiness – Can Your IT Systems Adequately Support Your Remote Computer Users?
As the flu season quickly approaches, many organizations are starting to take a proactive approach to support the IT needs of their remote users by putting into place plans and implementing technology in case their employees need to work from home or another remote location. If your employees use the company network to access vital information, files, data and applications, there are several steps that may need to be taken to ensure they can remain productive while securely working off-site.
A good first step is to analyze your current IT and Network environment and document a contingency plan in case many of your employees are unable to physically come to your location. Since most companies usually already have remote users, some of the basic technology needed to provide remote access may already been in place and utilized. However, is it critical to ensure that this infrastructure can scale in the event the number of users unexpectedly increases.
In addition, you may want to make sure that your mission-critical critical employees have home computers or quick access to an office laptop that is configured with remote access capabilities and any local applications that may be required or needed (MS Office).
Once you ensure that all the proper tools have been setup and properly configured, you probably need to test your plan and technology stability and scalability by having a work from home day for the entire company. This exercise will reveal any flaws or shortcomings in the plan prior to an actual deployment.
Please contact us anytime to learn about the solutions we have deployed within other local organizations.
A good first step is to analyze your current IT and Network environment and document a contingency plan in case many of your employees are unable to physically come to your location. Since most companies usually already have remote users, some of the basic technology needed to provide remote access may already been in place and utilized. However, is it critical to ensure that this infrastructure can scale in the event the number of users unexpectedly increases.
In addition, you may want to make sure that your mission-critical critical employees have home computers or quick access to an office laptop that is configured with remote access capabilities and any local applications that may be required or needed (MS Office).
Once you ensure that all the proper tools have been setup and properly configured, you probably need to test your plan and technology stability and scalability by having a work from home day for the entire company. This exercise will reveal any flaws or shortcomings in the plan prior to an actual deployment.
Please contact us anytime to learn about the solutions we have deployed within other local organizations.
9/28/2009
Recent Network Monitoring and Online Backup Articles
We recently had two more industry related articles published.
The first one discusses some of the many advantages of using an online backup solution to manage, preserve and protect your critical data and information.
You can read this article by visiting:http://ezinearticles.com/?id=2921486.
Our second article, details some of the many advantages of deploying the latest network monitoring tools and applications within your IT department to allow you to more proactively manage, monitor and maintain your infrastructure.
Please visit http://ezinearticles.com/?id=2921506 to additional details.
The first one discusses some of the many advantages of using an online backup solution to manage, preserve and protect your critical data and information.
You can read this article by visiting:http://ezinearticles.com/?id=2921486.
Our second article, details some of the many advantages of deploying the latest network monitoring tools and applications within your IT department to allow you to more proactively manage, monitor and maintain your infrastructure.
Please visit http://ezinearticles.com/?id=2921506 to additional details.
9/20/2009
We Launced a Vendor Transistion Plan
Need a new IT services company? http://ping.fm/GeKK7. We launched a more formal process to move you away from your current computer support provider
9/14/2009
SysArc Launches New Corporate Blog
Please see our Official Corporate Blog at http://ping.fm/bMdDP for all the latest news and happenings from SysArc.
Is tape backup really the best solution for storing, preserving and protecting your critical information?
Is tape backup really the best solution for storing, preserving and protecting your critical information?
The answer we are hearing from more and more businesses is an overwhelming No! Numerous clients have referred to some of the many recent instances of stolen laptops that have contained thousands (or more!) of sensitive customer records that have potentially been compromised from their backup tapes. Other clients have mentioned critical financial data being lost or damaged as a result of flooding.
With the recent advances in backup technology, there is an alternative to the common tape backup systems that can contain many hidden risks and dangers. Several organizations have reported that a large percentage of tape backup jobs contain errors and many more do not even test the restore function of their backups on a regular basis. For those that do, they are often shocked to find that their disaster recovery capabilities are severely compromised. As such, most experts agree that tape is quickly becoming an inferior media for backing up data. Furthermore, this approach requires significant manual intervention in addition to the need to be physically moved offsite. In many cases, this means the IT person actually takes the backup tape home---Yikes!!
Organizations that are truly concerned about their data are rapidly evaluating alternative solutions. Increasingly, organizations are looking at Online Backup Services from third-party providers. In much the same way that Storage Area Networks (SAN) are replacing file servers, online backup is making tape backup obsolete. The reasons include a significant drop in disk storage costs, a substantial increase in bandwidth speeds as well as dramatically improved security and recovery capabilities. However, the real benefit of online storage is the flexibility to automatically backup your data securely to an offsite Data Center and provide your end-users with immediate access to files that need to be recovered. Even a file as small as a single email can be quickly and securely recovered. Now, contrast this with a tape backup approach in which end-users may need to wait hours or days to find and recover a single email. When you need to recover an email, which approach would you prefer?
In addition to faster recovery times, an online backup solution can be implemented relatively easily. Automatic backups of your servers and desktops can be configured to a Network Attached Storage (NAS) Device on defined time intervals (i.e. every 15 minutes for email and transactional databases, once a day for other data). The NAS device is comparable to a server with contains a disk array to hold all of your backup files as well as function as a traffic manager to encrypt and transmit your data over the internet to the offsite Data Center. At this point, you will actually have two backups, one on the NAS device and one at the offsite Data Center. An additional copy of your backup can also be sent to a redundant facility in case a catastrophic event occurs at one of the Data Centers.
The price of using an online service provider is very reasonable although there can be significant pricing differences in the marketplace. In general, the prices should be in the $5-$10 per compressed Gigabyte (GB), per month range. Some vendors charge for uncompressed versus compressed data which can result in a large variance in the cost of your solution as most data can be compressed as much as 50%. There is still some confusion in the marketplace around this issue, so make sure you understand all the variables before committing.
Lastly, increased legal, compliance and regulatory issues need to be considered when organizations secure their sensitive and critical data. For many an organization, an online backup solution was the saving grace in a catastrophe. Let’s hope you never need it!
The answer we are hearing from more and more businesses is an overwhelming No! Numerous clients have referred to some of the many recent instances of stolen laptops that have contained thousands (or more!) of sensitive customer records that have potentially been compromised from their backup tapes. Other clients have mentioned critical financial data being lost or damaged as a result of flooding.
With the recent advances in backup technology, there is an alternative to the common tape backup systems that can contain many hidden risks and dangers. Several organizations have reported that a large percentage of tape backup jobs contain errors and many more do not even test the restore function of their backups on a regular basis. For those that do, they are often shocked to find that their disaster recovery capabilities are severely compromised. As such, most experts agree that tape is quickly becoming an inferior media for backing up data. Furthermore, this approach requires significant manual intervention in addition to the need to be physically moved offsite. In many cases, this means the IT person actually takes the backup tape home---Yikes!!
Organizations that are truly concerned about their data are rapidly evaluating alternative solutions. Increasingly, organizations are looking at Online Backup Services from third-party providers. In much the same way that Storage Area Networks (SAN) are replacing file servers, online backup is making tape backup obsolete. The reasons include a significant drop in disk storage costs, a substantial increase in bandwidth speeds as well as dramatically improved security and recovery capabilities. However, the real benefit of online storage is the flexibility to automatically backup your data securely to an offsite Data Center and provide your end-users with immediate access to files that need to be recovered. Even a file as small as a single email can be quickly and securely recovered. Now, contrast this with a tape backup approach in which end-users may need to wait hours or days to find and recover a single email. When you need to recover an email, which approach would you prefer?
In addition to faster recovery times, an online backup solution can be implemented relatively easily. Automatic backups of your servers and desktops can be configured to a Network Attached Storage (NAS) Device on defined time intervals (i.e. every 15 minutes for email and transactional databases, once a day for other data). The NAS device is comparable to a server with contains a disk array to hold all of your backup files as well as function as a traffic manager to encrypt and transmit your data over the internet to the offsite Data Center. At this point, you will actually have two backups, one on the NAS device and one at the offsite Data Center. An additional copy of your backup can also be sent to a redundant facility in case a catastrophic event occurs at one of the Data Centers.
The price of using an online service provider is very reasonable although there can be significant pricing differences in the marketplace. In general, the prices should be in the $5-$10 per compressed Gigabyte (GB), per month range. Some vendors charge for uncompressed versus compressed data which can result in a large variance in the cost of your solution as most data can be compressed as much as 50%. There is still some confusion in the marketplace around this issue, so make sure you understand all the variables before committing.
Lastly, increased legal, compliance and regulatory issues need to be considered when organizations secure their sensitive and critical data. For many an organization, an online backup solution was the saving grace in a catastrophe. Let’s hope you never need it!
The Advanatges of Network Monitoring Tools
A small business today faces many of the same technology challenges as larger companies. However, for a variety of reasons, many small businesses have not implemented any type of comprehensive network monitoring tools. Be proactive, implement a 24/7 monitoring solution in your environment today and sleep easier at night!
The utilization of properly configured network monitoring tools and applications can be used to proactively monitor, maintain, support and help stabilize your technical systems around the clock with little or no manual intervention required. As such, serious potential problems can be rapidly identified before they turn into critical issues that may affect the stability of your entire infrastructure or company. For example, disk utilization can be monitored with user-definable alerts configured to be delivered directly to your system administrator or network support engineer only when certain thresholds are met and/or exceeded so that a server crash can often be avoided or potentially anticipated with enough to advert a potential disastrous situation.
Disk utilization is just one of hundreds of components that can be actively and proactively monitored by some of the more robust network monitoring applications and network management tools currently available in our marketplace. In addition, there are many items and services that should be regularly monitored to ensure the optimal uptime and optimization of your network environment. These items typically include:
- Device Availability
- Critical Application/Service Status
- Disk Utilization
- Memory Utilization
- Response Time Monitoring
- Back-up log checks
- Anti-virus log checks
- Event Log Monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Critical Alert Notification
- Asset Tracking
- Remote Access
With all the detailed data that is captured on a daily basis, detailed and comprehensive reports can be quickly created and may be used by your management team and associates to help support your corporate and strategic planning, budgeting process and formulation, as well as enhance your regulatory compliance efforts
Be proactive, implement a comprehensive 24/7 monitoring solution in your infrastructure environment today and sleep easier at night!
The utilization of properly configured network monitoring tools and applications can be used to proactively monitor, maintain, support and help stabilize your technical systems around the clock with little or no manual intervention required. As such, serious potential problems can be rapidly identified before they turn into critical issues that may affect the stability of your entire infrastructure or company. For example, disk utilization can be monitored with user-definable alerts configured to be delivered directly to your system administrator or network support engineer only when certain thresholds are met and/or exceeded so that a server crash can often be avoided or potentially anticipated with enough to advert a potential disastrous situation.
Disk utilization is just one of hundreds of components that can be actively and proactively monitored by some of the more robust network monitoring applications and network management tools currently available in our marketplace. In addition, there are many items and services that should be regularly monitored to ensure the optimal uptime and optimization of your network environment. These items typically include:
- Device Availability
- Critical Application/Service Status
- Disk Utilization
- Memory Utilization
- Response Time Monitoring
- Back-up log checks
- Anti-virus log checks
- Event Log Monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Critical Alert Notification
- Asset Tracking
- Remote Access
With all the detailed data that is captured on a daily basis, detailed and comprehensive reports can be quickly created and may be used by your management team and associates to help support your corporate and strategic planning, budgeting process and formulation, as well as enhance your regulatory compliance efforts
Be proactive, implement a comprehensive 24/7 monitoring solution in your infrastructure environment today and sleep easier at night!
Network Engineer Job Opening
Job Title: Network Engineer – Level II
Company: www.SysArc.com
Locations: Rockville, MD and Washington, DC
Status: Full-Time, Employee
Job Category: Field Services
Relevant Work Experience: 5-9 Years
Career Level: Experienced (Non-Manager)
We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
Our field engineers are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
• Minimum five years experience in a similar type company providing outsourced IT support and Consulting services
• Current MCSE Certification
• Experience with Cisco and similar networking technologies a plus
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Troubleshooting user problems onsite
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume, along with salary history
Company: www.SysArc.com
Locations: Rockville, MD and Washington, DC
Status: Full-Time, Employee
Job Category: Field Services
Relevant Work Experience: 5-9 Years
Career Level: Experienced (Non-Manager)
We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
Our field engineers are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
• Minimum five years experience in a similar type company providing outsourced IT support and Consulting services
• Current MCSE Certification
• Experience with Cisco and similar networking technologies a plus
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Troubleshooting user problems onsite
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume, along with salary history
8/31/2009
Several Companies Pick us for our Network Support Services
Several Washington DC area companies have recently selected SysArc for network support and IT serviceshttp://www.sysarc.com for details.
8/21/2009
We hired another Network Administrator
We've found a few Network Administrators-interviews next week. Please see http://ping.fm/V7SLL for info.
8/13/2009
Looking for another CISCO Engineer!
SysArc is seeking another Cisco engineer for our growing IT support company in the DC area. Please see http://www.sysarc.com for details.
8/03/2009
We are Authors on a Leading Business Related Blog
Read our postings on Business Management Daily at http://ping.fm/AknpQ
We Updated our Website
We recently made some updates and enhancements to our Website. Be sure to checkout our News Section, sign up for our Newsletter, follow us on Twitter and chat on-line with Steve and/or Amy!
SysArc Launches Updated Website
We just launched our updated website at http://www.sysarc.com. Be sure to check out the latest News section, subscribe to our newsletter and follow us on Twitter.
7/23/2009
Another Network Support Services Client!
Washington, DC based Foundation selects SysArc to provide Technical Support Services
SysArc, Inc. is pleased to announce that a leading Foundation has selected SysArc as their ongoing network and IT support services partner. In addition, SysArc will be assisting them as they further leverage technology to advance their mission of developing the leadership, skills and collective power of marginalized and disenfranchised communities as well as influencing the decisions that impact their lives.
With a headquarter location in downtown Washington, DC, the Foundation has a dedicated staff of professionals that require intermittent technical support but are faced with the often occurring challenges of limited internal resources and capabilities. As such, they were quick to realize the substantial cost-saving benefits and immediate business impact from partnering with a leading IT support provider like SysArc.
We will be providing the Foundation with a complete infrastructure to include our 24/7 network monitoring application and service, ongoing proactive and preventative maintenance tasks and best-practices, an integrated support request ticketing system, intermittent technical service request response and strategic and tactical consulting services to ensure the proper alignment of technology with their business initiates and mission statement .
“We can offer the Foundation competent, reliable and dependable support due to the outstanding technical staff we have on our team and the significant investment we have made integrating best of breed tools and processes that bring it all together for our customers”, explains SysArc Managing Partner, Tim Brennan.
As the preferred provider of network support, IT services and computer repairs by companies throughout Maryland, Virginia and Washington DC, our certified Engineers and IT Consultants are responsive and dependable and possess the IT experience and skills to effectively and efficiently repair, maintain, monitor, support and repair your technical infrastructure and computers.
“We are excited that the Foundation has placed their confidence in SysArc, and we believe that this selection clearly demonstrates that our value proposition is continuing to be perceived very favorably in this marketplace” stated James M. Eglin, Partner.
SysArc, Inc. is pleased to announce that a leading Foundation has selected SysArc as their ongoing network and IT support services partner. In addition, SysArc will be assisting them as they further leverage technology to advance their mission of developing the leadership, skills and collective power of marginalized and disenfranchised communities as well as influencing the decisions that impact their lives.
With a headquarter location in downtown Washington, DC, the Foundation has a dedicated staff of professionals that require intermittent technical support but are faced with the often occurring challenges of limited internal resources and capabilities. As such, they were quick to realize the substantial cost-saving benefits and immediate business impact from partnering with a leading IT support provider like SysArc.
We will be providing the Foundation with a complete infrastructure to include our 24/7 network monitoring application and service, ongoing proactive and preventative maintenance tasks and best-practices, an integrated support request ticketing system, intermittent technical service request response and strategic and tactical consulting services to ensure the proper alignment of technology with their business initiates and mission statement .
“We can offer the Foundation competent, reliable and dependable support due to the outstanding technical staff we have on our team and the significant investment we have made integrating best of breed tools and processes that bring it all together for our customers”, explains SysArc Managing Partner, Tim Brennan.
As the preferred provider of network support, IT services and computer repairs by companies throughout Maryland, Virginia and Washington DC, our certified Engineers and IT Consultants are responsive and dependable and possess the IT experience and skills to effectively and efficiently repair, maintain, monitor, support and repair your technical infrastructure and computers.
“We are excited that the Foundation has placed their confidence in SysArc, and we believe that this selection clearly demonstrates that our value proposition is continuing to be perceived very favorably in this marketplace” stated James M. Eglin, Partner.
7/17/2009
7/16/2009
7/01/2009
Another CISCO Engineer Added to our Team
We just added another team member with lots of Cisco experience to our quickly growing network and IT support services company.
6/25/2009
SysArc Continues Online Presence
Check out my new listing on Tweba - Network Support and IT Services - http://ping.fm/frZtB
6/15/2009
SysArc Announces Additional Location--Reston, VA
SysArc is pleased to announce the launching of an additional office location at 12156 Tryton Way, Reston, Virginia 20190.
6/05/2009
The Latest in Email Tracking Technology
The Latest in Email Tracking and Notification Technology
You just sent a prospect or client an important email? Oh Oh, what happens next?
I’m sure everybody at some time has experienced the frustration of sending an important email and wondered if it was actually received, read, forwarded or simply deleted. Sure, there are some rudimentary capabilities within Outlook that may slightly ease your concerns, but what if there were flexible and easy-to-use software applications that could really give you insight into what was occurring with that ever so critical email? What if you could determine not only if your email was received, but you could also receive a notification alerting you at the exact moment it was actually read? Wow, that certainly would make the timing of that follow-up call or email easier to determine!
Believe it or not, there are a number of technology solutions currently on the market that can provide you with this information, as well as offer a whole lot more advanced tracking capabilities and functionality--- all of which are typically transparent and undetectable by the email recipients. For example, some of the applications will not only notify you of the exact data and time your email was opened, but will also provide you with the physical geographic location and IP address of the recipient’s computer (Nigerian scammers beware!), the apparent email address of the recipient (useful if people use free email accounts and then forward the email to their business accounts or vice versa or use email aliases) , any URL’s contained in your email that are clicked through (great to monitor the effectiveness of your latest email campaign), the duration that the email was read, and if your email was forwarded or read on a different computer (very useful to track confidential of proprietary information that might be passed onto a competitor).
Some of the more advanced applications can also provide all of the above tracking information on your individual email attachments to include PDF’s, Word and Excel documents. So, if you sent a prospect a proposal as a PDF, not only would all of the above be capable, but you could receive this information at the page level! In other words, you would be able to determine the duration and frequency that each page was read. Hmmmm, why was this prospect spending so much time reading the section that contained our pricing?
In addition, some applications even allow for the restriction of certain activities. For example, you can restrict a recipient from printing or forwarded your email. Or, some allow for the sender to specify a time duration in which the email will self-destruct within an elapsed time after it has been read. Poof, now you see it, now you don’t!.
Most offer some type of Outlook plug-in that allows the sender to specify the “treatment” level for each email and well as turn-off the tracking features. Since most companies charge on a per email tracked basis (usually fractions of a penny per email), you may want to track only important emails.
Lastly, there are typically a number of ways to receive these notifications. Web portals sites are common, as well as the ability to receive alerts by email, Instant Message or SMS to your cell phone.
For additional information, please contact us at:
James M. Eglin, Jr.
Partner
SysArc, Inc.
(Office): 301- 231-5252
(Toll Free) 800-699-0925
(Cell): 301-326-9146
(Web): http://www.SysArc.com
(Blog): http://NetworkSupportCompany.blogspot.com
(Twitter) http://Twitter.com/SysArc
(LinkedIn): http://www.linkedin.com/in/jameseglin
You just sent a prospect or client an important email? Oh Oh, what happens next?
I’m sure everybody at some time has experienced the frustration of sending an important email and wondered if it was actually received, read, forwarded or simply deleted. Sure, there are some rudimentary capabilities within Outlook that may slightly ease your concerns, but what if there were flexible and easy-to-use software applications that could really give you insight into what was occurring with that ever so critical email? What if you could determine not only if your email was received, but you could also receive a notification alerting you at the exact moment it was actually read? Wow, that certainly would make the timing of that follow-up call or email easier to determine!
Believe it or not, there are a number of technology solutions currently on the market that can provide you with this information, as well as offer a whole lot more advanced tracking capabilities and functionality--- all of which are typically transparent and undetectable by the email recipients. For example, some of the applications will not only notify you of the exact data and time your email was opened, but will also provide you with the physical geographic location and IP address of the recipient’s computer (Nigerian scammers beware!), the apparent email address of the recipient (useful if people use free email accounts and then forward the email to their business accounts or vice versa or use email aliases) , any URL’s contained in your email that are clicked through (great to monitor the effectiveness of your latest email campaign), the duration that the email was read, and if your email was forwarded or read on a different computer (very useful to track confidential of proprietary information that might be passed onto a competitor).
Some of the more advanced applications can also provide all of the above tracking information on your individual email attachments to include PDF’s, Word and Excel documents. So, if you sent a prospect a proposal as a PDF, not only would all of the above be capable, but you could receive this information at the page level! In other words, you would be able to determine the duration and frequency that each page was read. Hmmmm, why was this prospect spending so much time reading the section that contained our pricing?
In addition, some applications even allow for the restriction of certain activities. For example, you can restrict a recipient from printing or forwarded your email. Or, some allow for the sender to specify a time duration in which the email will self-destruct within an elapsed time after it has been read. Poof, now you see it, now you don’t!.
Most offer some type of Outlook plug-in that allows the sender to specify the “treatment” level for each email and well as turn-off the tracking features. Since most companies charge on a per email tracked basis (usually fractions of a penny per email), you may want to track only important emails.
Lastly, there are typically a number of ways to receive these notifications. Web portals sites are common, as well as the ability to receive alerts by email, Instant Message or SMS to your cell phone.
For additional information, please contact us at:
James M. Eglin, Jr.
Partner
SysArc, Inc.
(Office): 301- 231-5252
(Toll Free) 800-699-0925
(Cell): 301-326-9146
(Web): http://www.SysArc.com
(Blog): http://NetworkSupportCompany.blogspot.com
(Twitter) http://Twitter.com/SysArc
(LinkedIn): http://www.linkedin.com/in/jameseglin
Additional Network Support Engineer
We are seeking an additional Network Support Engineer or IT Administrator to be based in either our Rockville Maryland or District of Columbia office locations. Please visit us at http://www.sysarc.com for additional information.
5/20/2009
SysArc Data Vaulting Services Overview
Check out this SlideShare Presentation:
SysArc Data Vaulting Services Overview
View more documents from James Eglin.
SysArc Data Vaulting Services Overview
Check out this SlideShare Presentation:
SysArc Data Vaulting Services Overview
View more documents from James Eglin.
SysArc IT Support Service Offerings
Check out this SlideShare Presentation:
SysArc IT Support Service Offerings
View more presentations from James Eglin.
Our Network Support Services Brochure
Check out this SlideShare Presentation:
SysArc Network Support Brochure
View more documents from James Eglin.
5/14/2009
IT Support Services Best Practices
SysArc was recently mentioned in Inc. TECHNOLOGY. Please let us know if you would like any additional information.
5/13/2009
James Eglin-SysArc Profile
Please check out my latest profile on http://sta.rtup.biz/profile/JamesEglin798
5/06/2009
Latest Profile on Google
Please see http://www.google.com/profiles/102201820021265537306 to view my latest Google profile.
5/05/2009
IT and Network Support Administration Position
We have interviewed several very qualified candidates for our network support administration job opening and are hopeful that we can have another new team member on board very shortly. In addition, we have identified a couple of very promising locations for our new Baltimore office.
4/09/2009
IT System Administrator
Due to the continued rapid expansion of of our IT and Network support services business, we have an immediate need for an additional systems administrator based in either our Rockville, MD or Washington DC office locations.
Job Duties:
* Serve as Technical Lead on a variety of highly visible projects
* Provide proactive and on-going maintenance and support for network devices, servers and desktops
* Manage our network monitoring and IT management software and provide timely management reports
* Log Service Requests, Problem Resolutions into our incident tracking system
* Develop technical documentation using Visio, create IT Policies documents, as well as other technical documentation as needed or required.
* Advise Management on new technologies and industry trends to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Strong technical and problem solving skills
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a big plus
* Passion for teamwork, continuing education, and solving problems with a sense of urgency and dedication
* Must be outgoing, organized, dependable and able to function in a quickly growing company
* College Degree desired
* Reliable transportation required
* Preference given to candidates that are currently employed
Compensation:
Very Competitive Salary, Monthly Bonus, Excellent Benefits
Please visit us at 800-699-0925 or visit http://www.sysarc.com for additional details and contact information.
Job Duties:
* Serve as Technical Lead on a variety of highly visible projects
* Provide proactive and on-going maintenance and support for network devices, servers and desktops
* Manage our network monitoring and IT management software and provide timely management reports
* Log Service Requests, Problem Resolutions into our incident tracking system
* Develop technical documentation using Visio, create IT Policies documents, as well as other technical documentation as needed or required.
* Advise Management on new technologies and industry trends to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Strong technical and problem solving skills
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a big plus
* Passion for teamwork, continuing education, and solving problems with a sense of urgency and dedication
* Must be outgoing, organized, dependable and able to function in a quickly growing company
* College Degree desired
* Reliable transportation required
* Preference given to candidates that are currently employed
Compensation:
Very Competitive Salary, Monthly Bonus, Excellent Benefits
Please visit us at 800-699-0925 or visit http://www.sysarc.com for additional details and contact information.
3/23/2009
IT Support Services
Additional information about our IT support services has been added to our website.
Please visit http://www.sysarc.com/services/it-support-services for additional details.
Please visit http://www.sysarc.com/services/it-support-services for additional details.
3/04/2009
IT and Network Support Services
SysArc was recently featured in Inc. Technology discussing some of the big IT lessons that small businesses can learn.
Please visit this link to read the entire article.
http://technology.inc.com/managing/articles/200903/lessons.html
For additional information regarding ways to cut your IT spend, please visit us at http://www.sysarc.com or call 800-699-0925.
Please visit this link to read the entire article.
http://technology.inc.com/managing/articles/200903/lessons.html
For additional information regarding ways to cut your IT spend, please visit us at http://www.sysarc.com or call 800-699-0925.
2/18/2009
SysArc Latest News
James Eglin's application for membership in ACG National Capital has been approved!!
For additional information on the latest happenings at SysArc, please visit us at http://www.sysarc.com or call 800-699-0925.
2/06/2009
SysArc Corporate Feed
I updated my LinkedIn profile to include our RSS Feed.
Please see http://www.feedfire.com/site/rss.cgi?ChanContentId=028006 for additional information.
Please see http://www.feedfire.com/site/rss.cgi?ChanContentId=028006 for additional information.
James Eglin--SysArc--A Network Support Services Company.
I updated my profile on LinkedIn.
Please visit http://www.linkedin.com/pub/0/322/066 forjavascript:void(0)javascript:void(0) for additional details.
Please visit http://www.linkedin.com/pub/0/322/066 forjavascript:void(0)javascript:void(0) for additional details.