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9/17/2008
System Administrator and Network Engineer Job Description
SysArc is a quickly growing provider of outsourced Network Support services to organizations in DC/MD/VA. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Monthly Bonus, Excellent Benefits
For additional information, please visit us at http://www.sysarc.com
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Monthly Bonus, Excellent Benefits
For additional information, please visit us at http://www.sysarc.com
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