10/27/2009

SysArc Adds Another Senior Computer Support Expert to Our Team

SysArc is pleased to announce that we have added another talented computer support professional to our expanding team of technology experts.

In order to support our quickly growing customer base, SysArc is pleased to announce that we have added another talented member to our team.

Shea has over ten years of experience in large scale VMware, Windows and Red Hat Enterprise Linux Server and Windows Desktop implementation and systems administration experience. He is a veteran of the United States Navy and earned his Bachelor of Science Degree in Information Technology Management and Master of Science Degree in Educational and Instructional Technology through National University in San Diego, CA. He is MCSE, CCNA, CompTIA Linux +, MCDBA, and MCSA certified. He briefly considered becoming an RN Nurse Practitioner, but based upon the recommendation of family and a great US Navy career counselor, Shea decided to pursue a career centered on Technology.

He left the United States Navy and worked for such large enterprise's as AGFA Healthcare, Baptist Health South Florida, Blackboard, Teleflex, and Department of the Army.

Shea also volunteer's at local homeless shelters and teaches part-time CompTIA Linux + and MCSE classes at local community colleges.

Shea lives with his wife in Brentwood, MD and enjoys Mixed Martial Arts, Boxing, traveling and nature survivalist meet-ups.

10/16/2009

SysArc Client Promises

As a SysArc client, we will make the following promises and commitments:

Your network and computer support staff and technical services team will be friendly, professional, helpful and proactive in all our actions.

Our onsite and remote support staff will be knowledgeable and skilled and will have what YOU need, when YOU need it.

Providing the best computer support service, managed services and network support will be our TOP priority.

We will support and serve you memorably, lead by example, practice what we preach, and will be committed to earn your loyalty.

Your technical support team and IT Manager will view service as an opportunity and a priority, not a job function and will be available when they are needed.

SysArc will be easy to do business with and we will always do what we promise.

We will maintain great attitudes toward service, think long-term in all of our endeavors and always keep you informed as we progress.

We will help grow YOUR business and we will take as much pride in your business as you do.

Your IT Manager and technical support staff will provide prompt service and will always respond as quickly as possible.

SysArc will continue to be on the leading edge of technology and will become your trusted and expert technology and computer support advisor and partner and we will collaborate with you every step of the way.

We will earn your loyalty with quality and value.

We will cultivate relationships by paying attention to YOUR individual business and technical support needs and interests.

SysArc will use CREATIVITY and VALUE to differentiate and dominate our marketplace.

10/05/2009

James Eglin-Interviewed in Industry Leading Publication

James Eglin is flattered that he will be profiled in a leading business publication that tracks the "business world's major players". Past profiles have included Jeffery Immelt, Richard Branson, Steve Ballmer and Ratan Tata.

Swine Flu Readiness – Can Your IT Systems Adequately Support Your Remote Computer Users?

As the flu season quickly approaches, many organizations are starting to take a proactive approach to support the IT needs of their remote users by putting into place plans and implementing technology in case their employees need to work from home or another remote location. If your employees use the company network to access vital information, files, data and applications, there are several steps that may need to be taken to ensure they can remain productive while securely working off-site.

A good first step is to analyze your current IT and Network environment and document a contingency plan in case many of your employees are unable to physically come to your location. Since most companies usually already have remote users, some of the basic technology needed to provide remote access may already been in place and utilized. However, is it critical to ensure that this infrastructure can scale in the event the number of users unexpectedly increases.

In addition, you may want to make sure that your mission-critical critical employees have home computers or quick access to an office laptop that is configured with remote access capabilities and any local applications that may be required or needed (MS Office).

Once you ensure that all the proper tools have been setup and properly configured, you probably need to test your plan and technology stability and scalability by having a work from home day for the entire company. This exercise will reveal any flaws or shortcomings in the plan prior to an actual deployment.

Please contact us anytime to learn about the solutions we have deployed within other local organizations.