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12/14/2009
12/11/2009
SysArc Seeks Additional Technical Talent
SysArc, Inc. is seeking another Network Engineer for our expanding IT support company with locations in Northern Virginia, Maryland and Washington, DC.
IT Services Manager Job Opening
SysArc is currently seeking a highly skilled service manager with the drive and determination to help us support our client base. This position reports to our Director of Technical Services. We are looking for an individual who is a problem-solver and has a proven track record of managing a technical team to successfully address challenging user computing issues, and is accustomed to maintaining technical staffing levels, training and certification requirements, problem management and resolution processes and customer satisfaction via strict SLA management. If you have the experience and the desire, we'd like to talk to you.
Our service manager is responsible for maintaining customer uptime and improving their computing experiences through managing our technical staff’s effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will directly supervise our service desk and staff, onboard new customers, run and manage technical projects, provide customer service support, analyze trends in customer inquiries/requests for assistance, recommend improvements in overall service levels and monitor staff performance. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include managing a structured problem management and resolution process to remediate customer problems within established SLAs, and involves working with other resources and vendors to deliver effective support services.
Job duties include utilizing our professional services automation (PSA) solution to manage technical support services and collaborate and work with other management, staff and vendor support resources to ensure effective, efficient service delivery to customers. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing management and strategy meetings and preparing and presenting service reports to management regularly.
Minimum Skills Required:
• Minimum three years service dispatch experience
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with customers, staff and vendors
• Passion for teamwork, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Management of human resources to meet organizational goals for service excellence
• Administrator of established company policies
• Analysis of service delivery business unit data to seek improvements in efficiency and productivity
• Heavy follow-up and follow-through
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume and salary history. Please visit our site at http://www.sysarc.com to learn more our company and IT support offerings.
Our service manager is responsible for maintaining customer uptime and improving their computing experiences through managing our technical staff’s effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will directly supervise our service desk and staff, onboard new customers, run and manage technical projects, provide customer service support, analyze trends in customer inquiries/requests for assistance, recommend improvements in overall service levels and monitor staff performance. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include managing a structured problem management and resolution process to remediate customer problems within established SLAs, and involves working with other resources and vendors to deliver effective support services.
Job duties include utilizing our professional services automation (PSA) solution to manage technical support services and collaborate and work with other management, staff and vendor support resources to ensure effective, efficient service delivery to customers. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing management and strategy meetings and preparing and presenting service reports to management regularly.
Minimum Skills Required:
• Minimum three years service dispatch experience
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with customers, staff and vendors
• Passion for teamwork, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Management of human resources to meet organizational goals for service excellence
• Administrator of established company policies
• Analysis of service delivery business unit data to seek improvements in efficiency and productivity
• Heavy follow-up and follow-through
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume and salary history. Please visit our site at http://www.sysarc.com to learn more our company and IT support offerings.
12/02/2009
SysArc Reviews Windows 7
SysArc reviews Windows 7. Please be sure to check back often for additional technical reviews and advice.
Windows 7 Review
Now that Windows 7 has been officially released and available, we are often asked if this new operating system should be installed on existing PC’s, or whether it should order it with any new PC’s that are purchased. Based on the debacle with Vista, many organizations are understandably skeptical of another new OS from Microsoft. Prior to the release of Windows 7, our recommendation was that organizations refrain from installing Vista and remain with XP as long as possible.
So far, it seems that Microsoft has gotten it right with Windows 7. The product was quietly in beta testing for many months with a broad range of customers and partners to help ensure that the public launch would not be a repeat of what occurred with Vista. All of the major 3rd party developers seem to have updated their drivers and applications to work with Windows 7 and the performance and security improvements are operating as advertised.
However, we have discovered one of the versions of Symantec Endpoint anti-virus does not play well with Windows 7. As such, we had to reformat drives and reinstall all data and applications with a later version in order for the machine to properly operate. So far, this is the only glitch we have experienced. There may be more, but all indications are that we (and our clients) will not experience anything close the issues and problems experienced with Vista’s release two years ago.
From the internal testing we have done with several customers, as well as what we have heard from the industry critics and press, most organizations should have very few if any issues migrating to Windows 7.
However, there may not be a compelling business reason to immediately migrate all of your users to Windows 7, but any new machines implemented in your environment should have Windows 7 installed.
After a brief trail period of a couple of months, your organization should migrate all users to the new OS as it typically makes sense to standardize on one desktop operating system. This standardization can help reduce the maintenance and administrative costs associated with managing 2 or 3 different versions.
So far, it seems that Microsoft has gotten it right with Windows 7. The product was quietly in beta testing for many months with a broad range of customers and partners to help ensure that the public launch would not be a repeat of what occurred with Vista. All of the major 3rd party developers seem to have updated their drivers and applications to work with Windows 7 and the performance and security improvements are operating as advertised.
However, we have discovered one of the versions of Symantec Endpoint anti-virus does not play well with Windows 7. As such, we had to reformat drives and reinstall all data and applications with a later version in order for the machine to properly operate. So far, this is the only glitch we have experienced. There may be more, but all indications are that we (and our clients) will not experience anything close the issues and problems experienced with Vista’s release two years ago.
From the internal testing we have done with several customers, as well as what we have heard from the industry critics and press, most organizations should have very few if any issues migrating to Windows 7.
However, there may not be a compelling business reason to immediately migrate all of your users to Windows 7, but any new machines implemented in your environment should have Windows 7 installed.
After a brief trail period of a couple of months, your organization should migrate all users to the new OS as it typically makes sense to standardize on one desktop operating system. This standardization can help reduce the maintenance and administrative costs associated with managing 2 or 3 different versions.
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