Association Chooses SysArc for IT Support Services

SysArc is pleased to announce that it has received a contract to provide Managed Infrastructure support software, ongoing maintenance and support in addition to business and technology consulting to this quickly growing Washington, DC Association.

Under this Fixed-Price contract, SysArc will provide computer and infrastructure support, software and reporting to ensure the optimization, up-time and overall security for all servers, desktops and devices.

The association will receive technical support via SysArc's Network Operations Center and Infrastructure Support Framework to include Proactive Technology Management, Reactive Support Services, Network Administration as well as continual Technology and Business Consulting. In addition, several advanced technologies will be deployed to help ensure continued business process improvement and that any support issues may be efficiently and effectively resolved. The support services will draw upon and leverage SysArc’s six years of technical and business experience assisting small and mid-sized companies throughout the Washington, DC area.

SysArc’s Director of Operations Tim Brennan commented, "We are very excited that another Association has selected us as their trusted partner. We will continue to leverage our deep industry experience and knowledge, as well as our substantial investments in people, technology and processes to provide this client with the highest possible levels of computer support and customer service."

SysArc Partner James Eglin stated that, "We are proud that this award further solidifies our organization as the preferred provider of Information Technology services within our marketplace. Furthermore, it is interesting to note that this client had been using the services of another IT support provider for many years, and once they became familiar with our comprehensive and value-based offering, they immediately made a switch even before their existing contract expired!"